FQA's

Answers to all your questions


  • 1

    How Long Until My Custom Case Arrives?

    Our delivery time frame for your personalised product to be manufactured is 3-5 working days. If you paid for a faster shipping service you can find the details to this in your confirmation email.

  • 2

    I paid for my order can I change my design?

    We will always to our upmost to support out customers, we have in the past managed to edit designs before it goes into the Print Room, Pease email printroom@creatmycase.co.uk or contact 0800 772 0538 ASAP.

  • 3

    I am a designer do you offer discounted rates for bulk or business clients?.

    Yes we certainly do please visit our business page her for more details on our tariffs.

  • 4

    What does my order status mean?

    Processing – Payment Has Been Confirmed Uploaded – One Of Our Designers Has Manually Uploaded You Work And Has Been Sent To Print. Print Room 2- We Have A Problem With Your Design And Will Contact You Shortly. Shipped – Your Phone Case Is On The Way ?

  • 5

    Can I Change My Delivery Address?

    Yes absolutely, If you item has NOT already been sent this can be done from your account simply login and click edit address. If you have any problems please contact us.

  • 6

    How Can I Track My Order?

    Please login to your Create My Case account and click on order status.
  • 7

    What is thre best image size / resolution to upload?

    We recommend you use a minimum resolution of 300DPI , The best quality the image the better quality the case shall be.
  • 8

    Can I cancel my order?

    No I am sorry once the order has been sent to the Print Room this can not be reversed or refunded, as it is a bespoke product and can not be sold elsewhere.
  • 9

    I order several cases and have received only one, are they sent separately?

    Yes occasionally we sent out the cases in different delivery slots, This really does depend on when your order was placed and what devices we in production at that time, so don’t panic.

Contact Us

Please contact us for all enquiries

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Create My Case
Whaddon Grove House
      Berryfield Lane
      Melksham Wiltshire
      SN12 6EL
      United Kingdom
0800 772 0538